Have Questions? | Habe Fragen?
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Guaranteed Fitment
Always the correct part
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In-House Experts
We know our products
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Added Value
Mounting, Balancing
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Wordwide Delivery
Free shipping on all orders
LURSKY 2-in-1 21V Pole Mini Hedge Trimmer & Grass Shear
Shipping
We at LURSKY are committed to delivering your electric tools with the utmost care and efficiency. Here's what you can expect from our shipping process：
Order Processing: Once your order is confirmed, we strive to process it promptly. Most orders are processed within 1-2 business days.
Shipping Partners: We collaborate with reputable shipping partners to ensure reliable and timely delivery to your doorstep.
Shipping Rates: Our shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at the checkout before completing your purchase.
Tracking Information: Once your order is shipped, you will receive a tracking number to monitor the real-time status of your delivery.
Returns Policy
We want you to be completely satisfied with your LURSKY electric tools. If you encounter any issues or if the product doesn't meet your expectations, here's our hassle-free returns policy:
Return Eligibility: You may return products within 30 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition as received.
Easy Returns Process: Initiate a return by contacting our customer service team. They will guide you through the process and provide you with the necessary instructions.
Refund or Exchange: Choose between a full refund or an exchange for the returned item. Refunds are processed within 5-7 business days after we receive the returned product.
Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service immediately for assistance.
Our goal is to make your experience with LURSKY seamless, from the moment you place your order to the resolution of any concerns. If you have any questions about our shipping or returns policy, feel free to reach out to our dedicated customer service team.
LURSKY lithium batteries are precision designed and generally have a long life, providing reliable power support under normal use. Actual lifespan depends on frequency of use and number of charges. Our batteries can reach a maximum of 500 cycles, and you can also choose to purchase spare batteries for your new LURSKY separately.
Charging time depends on the specific tool model and battery capacity. Generally speaking, our lithium-powered tools charge quickly and provide efficient working time. Detailed charging information can be found in the product manual.
LURSKY's lithium battery charging time is relatively short, depending on battery capacity and charger performance. You can find detailed charging time information in the product manual. lursky.com provides purchase channels for fast charging and slow charging.
Yes, LURSKY tools undergo rigorous safety testing and certification to comply with international safety standards. We are committed to providing users with safe and reliable tools that ensure safety under normal use.
Yes, our tools are usually equipped with a variety of safety features and guards to ensure user safety during operation. This may include features such as overload protection, startup lockout, and more. Please see the product manual for details.
Maintaining LURSKY tools is very easy. Please follow the maintenance guidelines in the product manual to perform regular cleaning and maintenance. Make sure to clean tool surfaces and vents promptly to keep them in good working order.
In most cases, our tools do not require regular replacement parts. However, depending on specific usage, wearing parts such as blades and brushes may need to be replaced. Please refer to the product manual or contact our customer service team for details.
Yes, we recommend the use of specified maintenance tools and lubricants, which will help ensure proper operation and extend the service life of the tool. Relevant information can be found in the product instructions.
"Yes, we provide product warranty service. The specific warranty period and terms can be found in the warranty card or manual obtained when purchasing the product."
We provide comprehensive after-sales service, including warranty, technical support, and accessory provision. If you have any questions, please feel free to contact our customer service team, and we will serve you wholeheartedly.
If there are quality problems or failures, please contact us promptly. You can submit questions through our official website or customer service email, and we will provide you with a solution as soon as possible.
LURSKY takes innovation, sustainability, and excellent performance as its core. Our tools adopt leading technology and design, committed to providing a more convenient, efficient, and reliable tool experience. Our products have competitive advantages in performance, design, and sustainability, and you are welcome to compare them with similar products from other brands.
